Upstream; Third Party; Pin Payments: Partial outage of charge creation

Incident Report for HirePOS Hire Rental Software

Resolved

Partial outage of charge creation
Incident resolved
All systems are now back in operation.
Posted Nov 26, 2025 - 14:03 AEST

Update

We are continuing to investigate this issue.
Posted Nov 26, 2025 - 12:04 AEST

Investigating

New incident: Investigating
We recently experienced an issue affecting Visa and Mastercard credit card transactions, resulting in error code 92 for some merchants. Our development team has deployed a temporary fix and traffic is currently being routed through our parent company’s gateway to ensure transaction processing continues smoothly.
We are actively investigating the root cause of this issue and will provide further updates as more information becomes available.
We sincerely apologise for the inconvenience and appreciate your patience while we work to fully resolve this matter.
Posted Nov 26, 2025 - 12:04 AEST
This incident affected: Pin Payments.